Customer Care
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Activity overview
Latest activity by Customer Care-
Customer Care created an article,
Christmas 2022 delivery dates
Last updated – 19/12/2022 We’re working hard to ensure everyone gets their orders for Christmas. However, a number of factors are having a challenging impact on the efficiency of nationwide parcel ...
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Customer Care created an article,
Forum Rules
Please comply with the following rules: These Forums are intended for the discussion of all things model and hobby-based. Primarily a place for newcomers and experienced modellers alike to ask ques...
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Customer Care created an article,
Repairs
We offer a repairs service for certain Hornby, Airfix and Scalextric products. Please call Customer Services on 01843 233525 or email customerservices.uk@hornby.com for advice and pricing details. ...
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Customer Care created an article,
Spares Request
SPARES SERVICE: If you have an Airfix or Corgi Spares enquiry, please use contact spares@airfix.com spares@corgi.co.uk It would help us greatly if you include the product code in the subject l...
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Customer Care created an article,
Spares Request
SPARES SERVICE: If you have an Airfix or Corgi Spares enquiry, please contact: spares@airfix.com spares@corgi.co.uk It would help us greatly if you include the product code in the subject line...
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Customer Care created an article,
Send us an enquiry
Customer Services: We operate a telephone Service open on +44 (0)1843 233502: Monday – Friday: 9am – 3pm Technical Services: We operate a telephone Service open on +44 (0)1843 233512: Monday -...
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Customer Care created an article,
Contact Details - Airfix UK Marketing
Email your suggestions and ideas for future Airfix products: marketing@airfix.com
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Customer Care created an article,
Creating Website Stock Notifications
You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...
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Customer Care created an article,
Changes to Delivery Address
In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...
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Customer Care created an article,
Important information regarding VAT on EU delivery.
Contents: English French German Spanish Italian EN: Important information regarding VAT on EU delivery. As of Monday 5th July 2021, all VAT and duty fees will be included in the final price you p...