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Customer Support

Customer Support

Delivery Information, Returns & Repairs. Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your understanding and patience at this time.

Contact Us

Contact Details - Airfix UK
Spares Request
Send us an enquiry
Contact Details - Airfix UK Marketing
Club contacts
Contact Details - Clearpay

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Returns & Spares

Repairs
Spares Request
US Customers - Returns from US $ website
How do I return a product from outside the UK?
How do I return a product within the UK?
What is your policy for returning Christmas purchases?

Delivery Information

UK shipping updates
Changes to Delivery Address
Important information regarding VAT on EU delivery.
System Upgrade and Delivery Information
New improved and easier ordering from EU countries
BFPO Addresses Based Outside of the UK

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Ordering

Creating Website Stock Notifications
Order Items from Multiple Brands/Stores in a Single Transaction
Pre-Ordering

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