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Customer Support

Delivery Information, Returns & Repairs. Please be advised at present we are experiencing additional delivery delays with carrier companies outside of mainland UK, we hope to get your orders to you as soon as possible. Thank you for your understanding and patience at this time.

Contact Us

  • Forum Rules
  • Contact Details - Airfix UK
  • Spares Request
  • Send us an enquiry
  • Contact Details - Airfix UK Marketing
  • Club contacts
See all 12 articles

Returns & Spares

  • Repairs
  • Spares Request
  • US Customers - Returns from US $ website
  • How do I return a product from outside the UK?
  • How do I return a product within the UK?
  • What is your policy for returning Christmas purchases?

Delivery Information

  • Christmas 2022 delivery dates
  • UK & ROW Delivery Costs
  • UK shipping updates
  • Changes to Delivery Address
  • Important information regarding VAT on EU delivery.
  • New improved and easier ordering from EU countries
See all 17 articles

Ordering

  • Creating Website Stock Notifications
  • Pre-Ordering
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