Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    Contact Details - Airfix UK Marketing

    Email your suggestions and ideas for future Airfix products: marketing@airfix.com

  • Customer Care created an article,

    Creating Website Stock Notifications

    You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...

  • Customer Care created an article,

    Order Items from Multiple Brands/Stores in a Single Transaction

    You can now order your favourite Hornby products and brands from multiple stores across all of our UK or International brands in a single transaction. Simply add the items you wish to purchase to y...

  • Customer Care created an article,

    Changes to Delivery Address

    In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...

  • Customer Care created an article,

    Important information regarding VAT on EU delivery.

    Contents: English French German Spanish Italian   EN: Important information regarding VAT on EU delivery. As of Monday 5th July 2021, all VAT and duty fees will be included in the final price you p...

  • Customer Care created an article,

    System Upgrade and Delivery Information

    We regret to inform our customers that, due to a system upgrade for our website, all current orders placed from 30th June 2021 are unable to be shipped until the middle of next week commencing 5th...

  • Customer Care created an article,

    New improved and easier ordering from EU countries

    Table of Contents This article is available in the following languages. English German Spanish Italian French   ENG We are happy to introduce a newly improved and convenient means of purchasing you...

  • Customer Care created an article,

    UK shipping updates

    We are thrilled to now be offering all our customers a new choice of shipping options for all your favourite Hornby Hobbies products.   Customers now have the option of either standard or express s...

  • Customer Care created an article,

    BFPO Addresses Based Outside of the UK

    To request a VAT refund for a BFPO address outside of the UK, please email us once your order has been dispatched. Remember to include the order number with your request. A list of valid BFPO's can...

  • Customer Care created an article,

    Spare Parts

    If you are missing parts from your Airfix kit or require replacement parts please get in touch. We may have to charge for items that have been damaged, lost, or purchased within a second hand kit. ...