Customer Care

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Activity overview

Latest activity by Customer Care
  • Customer Care created an article,

    Forum Rules

    Please comply with the following rules: These Forums are intended for the discussion of all things model and hobby-based. Primarily a place for newcomers and experienced modellers alike to ask ques...

  • Customer Care created an article,

    Repairs

    We offer a repairs service for certain Hornby, Airfix and Scalextric products. Please call Customer Services on 01843 233525 or email customerservices.uk@hornby.com for advice and pricing details. ...

  • Customer Care created an article,

    Spares Request

      SPARES SERVICE:   If you have an Airfix or Corgi Spares enquiry, please use contact spares@airfix.com  spares@corgi.co.uk It would help us greatly if you include the product code in the subject l...

  • Customer Care created an article,

    Spares Request

    SPARES SERVICE:   If you have an Airfix or Corgi Spares enquiry, please contact: spares@airfix.com  spares@corgi.co.uk   It would help us greatly if you include the product code in the subject line...

  • Customer Care created an article,

    Send us an enquiry

      Customer Services: We operate a telephone Service open on +44 (0)1843 233502: Monday – Friday: 9am – 3pm Technical Services: We operate a telephone Service open on +44 (0)1843 233512: Monday -...

  • Customer Care created an article,

    Contact Details - Airfix UK Marketing

    Email your suggestions and ideas for future Airfix products: marketing@airfix.com

  • Customer Care created an article,

    Creating Website Stock Notifications

    You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...

  • Customer Care created an article,

    Changes to Delivery Address

    In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...

  • Customer Care created an article,

    Important information regarding VAT on EU delivery.

    Contents: English French German Spanish Italian   EN: Important information regarding VAT on EU delivery. As of Monday 5th July 2021, all VAT and duty fees will be included in the final price you p...

  • Customer Care created an article,

    System Upgrade and Delivery Information

    We regret to inform our customers that, due to a system upgrade for our website, all current orders placed from 30th June 2021 are unable to be shipped until the middle of next week commencing 5th...