Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    Spares Request

      SPARES SERVICE:   If you have an Airfix or Corgi Spares enquiry, please use contact spares@airfix.com  spares@corgi.co.uk   Please include the following details to allow us to process your spares...

  • Customer Care created an article,

    Spares Request

    SPARES SERVICE:   If you have an Airfix or Corgi Spares enquiry, please use contact spares@airfix.com  spares@corgi.co.uk   Please include the following details to allow us to process your spares r...

  • Customer Care created an article,

    Send us an enquiry

      Customer Services: We operate a telephone Service open on +44 (0)1843 233502: Monday – Friday: 9am – 3pm   Technical Services: We operate a telephone Service open on +44 (0)1843 233512: Monday - ...

  • Customer Care created an article,

    Contact Details - Airfix UK Marketing

    Email your suggestions and ideas for future Airfix products: marketing@airfix.com

  • Customer Care created an article,

    Creating Website Stock Notifications

    You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specifi...

  • Customer Care created an article,

    Order Items from Multiple Brands/Stores in a Single Transaction

    You can now order your favourite Hornby products and brands from multiple stores across all of our UK or International brands in a single transaction. Simply add the items you wish to purchase to y...

  • Customer Care created an article,

    Changes to Delivery Address

    In the event you need to change your delivery address this must be communicated to us by email at customerservices.uk@hornby.com or by phone 01843233512. Please note additional delivery charges may...

  • Customer Care created an article,

    Important information regarding VAT on EU delivery.

    Contents: English French German Spanish Italian   EN: Important information regarding VAT on EU delivery. As of Monday 5th July 2021, all VAT and duty fees will be included in the final price you p...

  • Customer Care created an article,

    System Upgrade and Delivery Information

    We regret to inform our customers that, due to a system upgrade for our website, all current orders placed from 30th June 2021 are unable to be shipped until the middle of next week commencing 5th...

  • Customer Care created an article,

    New improved and easier ordering from EU countries

    Table of Contents This article is available in the following languages. English German Spanish Italian French   ENG We are happy to introduce a newly improved and convenient means of purchasing you...