Customer Care
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Recent activity by Customer Care-
How do I return a product within the UK?
This returns procedure applies to items purchased on one of our Hornby Hobbies websites only. If you wish to return your order, you’ll need a Returns Authorisation Number. Contact the Customer Se...
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Christmas delivery
Last updated – 14/12/2023 We hope you’ll find it helpful to preview our Christmas delivery dates to help you plan when to buy. Order by the following dates and times to receive your items in time...
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Contact Details - Airfix UK
Our website offers a comprehensive FAQ, including details on how to operate our products, obtain service and maintain them. You can track orders via your 'My Hornby Hobbies' account. If you h...
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UK & ROW Delivery Costs
Our worldwide delivery rates are as follows: Countries Delivery Cost Offer United Kingdom Standard - £3.95 Express - £6.95 FREE Standard Delivery when you spend over £30 Belgium, Czech Rep...
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Contact Details - Hornby Deutschland
08000 00 26 27Customerservices.de@hornby.comTechnicalservices.de@hornby.com
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Contact Details - Hornby Espania
900 67 03 41Customerservices.es@hornby.comTechnicalservices.es@hornby.com
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Contact Details - Hornby Italia
800 01 98 50Customerservices.it@hornby.comTechnicalservices.it@hornby.com Hornby Italia is our Authorised EU Agents.Viale dei Caduti, 52A6, 25030 Castel Mella BS, Italy
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Contact Details - Hornby France
0801 87 00 06Customerservices.fr@hornby.comTechnicalservices.fr@hornby.com
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Forum Rules
Please comply with the following rules: These Forums are intended for the discussion of all things model and hobby-based. Primarily a place for newcomers and experienced modellers alike to ask ques...
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Send us an enquiry
Customer Services: We operate a telephone Service open on +44 (0)1843 233502: Monday – Friday: 9am – 3pm Technical Services: We operate a telephone Service open on +44 (0)1843 233512: Monday -...