I haven't received the goods I ordered yet. Where are they?

Please allow 1-3 working days for UK delivery following confirmation we have shipped your order.

Track your 'My Hornby' page on this website - not all items are available to ship immediately and your order may not have been shipped yet.

If your delivery has not arrived within 5 working days, please contact Customer Services on 01843 233512 or by email at customerservices.uk@hornby.com.